Direct (3)

General (30)

Multilevel (3)

Research (2)

Telemarketing (2)

A. Parasuraman (1)

Alvin P. Lehnerd (1)

Barry H Cohen (1)

Bob Raleigh (1)

Charles L. Colby (1)

Dan S Kennedy (1)

Debbi J. Karpowicz (1)

Esther Spina (1)

Frank Lane (1)

Gary Goodman (1)

Gary Schwartz (1)

George Simmel (1)

Jennifer Moranz (1)

John Emmerling (1)

John K Waters (1)

John Lester (1)

Judith C. Tingley (1)

Juliet B. Schor (1)

Karen Ritchie (1)

Lee E. Robert (1)

Leonard L. Berry (1)

Marc H. Meyer (1)

Mark Penn (1)

Mary Christensen (1)

Michael R. LeGault (1)

Nancy Michaels (1)

Patricia Martin (1)

Paula Peters (2)

Peggy Anne Salz (1)

Peter Sealey (1)

Robert K. Merton (1)

Si Dunn (1)

Stephan Schiffman (3)

Steve Encell (1)

Steve Slaunwhite (1)

Steven C. Wheelwright (1)

Steven M. Cristol (1)

Steven P. Schnaars (1)

Thomas Elliott Young (1)

Valarie A. Zeithaml (1)

Wayne Christensen (1)

Everything® (3)

Free Press (10)

Adams Media (10)

Everything (6)

Simon & Schuster (3)

Touchstone (1)