DAVID MAISTER is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several books including THE TRUSTED ADVISOR (074320963X), TRUE PROFESSIONALISM (0684866250) and MANAGING THE PROFESSIONAL SERVICE FIRM (0684834316). PATRICK J. MCKENNA is a partner in Edge International, a management consulting firm serving professional service firms around the world.

David H. Maister is widely acknowledged as the world’s leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts.